How can I receive insurance indemnity if I have paid for a service from my own funds?

1. fill in and sign a health insurance claim;
2. submit the payment document (electronic cash register receipt or mandatory receipt), which must include the following information:
   • service provider (name, registration number and legal address);
   • service recipient (name, surname, personal identity number);
   • the date the service was provided;
   • the service, its price and quantity. If you received doctor’s consultations, the speciality of the doctor must be also indicated. If you received dental services, the tooth number and tooth surface must be also indicated.
     Scanned payment documents, copies or original copies thereof can be submitted.
3. submit additional documents:
   • when receiving outpatient medical treatment and making or receiving: a laboratory test, instrumental examination or medical manipulations, a doctor’s referral or a copy thereof with the disease diagnosis is to be submitted;
     • vaccination – vaccination passport is to be produced and a copy thereof with the name, surname and personal identity number of the insured and vaccination date is to be submitted;
     • services related to pregnancy and child birth – the mother’s passport is to be produced and its copy with the name, surname and personal identity number of the insured and date of conceiving, as well as other information is to be submitted;
     • outpatient health recovery – doctor’s referred with the disease diagnosis is to be submitted.
   • when receiving medial treatment in an inpatient hospital an extract from the inpatient hospital is to be submitted;
   • when acquiring optical products – a doctor’s prescription is to be submitted;
   • when acquiring medicinal products – a doctor’s prescription is to be submitted;
   • when receiving inpatient health recovery services (Optional Programme E) – an extract from the health recovery centre (sanatorium) and doctor’s referral of another medical institution with the disease diagnosis is to be submitted. Remember that services will be compensated if medical treatment in a health recovery centre has been agreed upon with BTA in writing in advance.
   Note: BTA may also request other documents to clarify the circumstances related to the insurable event and determine the amount of the insurance indemnity to be paid out.
   
   Documents required to receive the insurance indemnity can be submitted in one of the following ways:
   • sending the scanned documents to the Insurer via e-mail address: veselibas.atlidzibas@bta.lv
     In such a case, the signed and scanned Insurance Claim and other scanned documents related to the received service must be submitted.
   • sending via mail to the address: Sporta iela 18, Riga, LV-1013 with the note - BTA Insurance Claim Department.
     In such a case, the signed Insurance Claim and other documents related to the received service must be submitted.
   • submitting at any office of the Insurer. Mvr> In such a case, the signed Insurance Claim and other documents related to the received service must be submitted.
   The Insurer will pay out the insurance indemnity within 2 (two) working days after the decision is made. The insurance indemnity is transferred to the current account specified by the Insured in the Claim.